Refund Policy

All Sales Are Final

JewelSteps does not offer refunds on the one-time license fee or the Annual Maintenance Contract (AMC) once a purchase has been made. This applies regardless of how much of the software you've used.

Why We Don't Offer Refunds

JewelSteps is software, not a physical product — once your license is issued and our team has set up your account, that work can't be "returned." Before and after you buy, we invest real time on your business specifically:

• A live demo walking through your actual workflows
• Account setup and configuration for your store
• Onboarding support to get your catalogue and team running

Because that effort is spent before and during delivery — not held back until you're satisfied — we can't offer it back once a plan is purchased.

Try Before You Buy

We'd rather you take the trial and the demo seriously than buy and ask for a refund later. If you're unsure JewelSteps is right for your business, schedule a demo first.

Annual Maintenance Contract (AMC)

The same policy applies to AMC payments — once an AMC renewal is billed, it covers that year's support, updates and maintenance and is non-refundable.